SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 1–3 business days before dispatch.
Once shipped, you will receive a confirmation email with tracking information.
Delivery times are estimates and may vary depending on location, carrier, and customs processing.
Please note:
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Delivery times may be affected by external courier or customs delays
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International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer
RETURN & EXCHANGE POLICY
We accept return requests within 7 days of delivery.
To be eligible, items must be:
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Unworn, unused, and in original condition
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With all original tags attached
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Returned in original packaging
Non-returnable items include:
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Sale items (20% or more discount)
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Swimwear, lingerie, earrings, and personal care items
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Custom or made-to-order products
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Gift cards
Please note:
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Return shipping costs are the responsibility of the customer
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Any customs duties or import fees related to returns may be deducted from the refund
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Refunds are processed after inspection of returned items
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Processing time is up to 10 business days after approval
We do not offer direct exchanges. To change an item, please return your order and place a new purchase.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 12 hours of delivery.
Please include:
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Clear photos of the product
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Photos of the packaging
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Your order number
Requests outside this timeframe may not be eligible for resolution.
ORDER CANCELLATION
Orders can be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
After processing begins, cancellation is no longer possible.
REFUNDS
Once your return is received and inspected, you will be notified of approval or rejection.
Approved refunds will be issued to your original payment method.
Shipping fees, customs duties, and taxes are non-refundable unless required by law.
CONTACT
For any questions regarding shipping or returns, please contact our support team via the contact page.
We aim to respond within 24–48 business hours on working days.